RETURN & REFUND POLICY

Last updated: October 21, 2026

Returns Within 14 Days

Rave Wars LLC accepts eligible return requests within 14 days of delivery.

To qualify for an ordinary return, merchandise must be:

• Unused and unworn

• In its original condition

• Returned with original tags and packaging, where applicable

• Accompanied by proof of purchase or an order number

Returns are subject to the exceptions outlined below.

How to Request a Return

To request a return, email support@ravewarsgear.com with your order number and the item you wish to return.

Please include the reason for your return and any relevant details.

We will review your request and provide instructions if the return is eligible.

Please contact us before shipping merchandise back. Items returned without prior authorization may require additional processing.

Return Shipping

For ordinary returns, including changes of mind or sizing preferences, customers are generally responsible for arranging and paying for return shipping.

Rave Wars does not charge restocking fees.

We recommend using a tracked shipping service when returning merchandise.

For damaged, defective, or incorrect items, different arrangements apply as outlined below.

Damaged, Defective, or Incorrect Merchandise

If your order arrives damaged, defective, or contains an incorrect item, please contact support@ravewarsgear.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs when reasonably available.

We will review the situation and provide an appropriate resolution, which may include:

• Replacement merchandise, when available

• A refund

• Another remedy agreed upon with the customer

Where required, Rave Wars will cover reasonable return or replacement shipping costs.

The ordinary 14-day return window and final-sale exclusions do not limit rights or remedies available under applicable consumer protection laws.

Exceptions and Final-Sale Merchandise

Certain products may be excluded from ordinary change-of-mind returns, including:

• Custom-made or personalized merchandise

• Products explicitly designated as final sale before purchase

• Other merchandise subject to a clearly disclosed and legally permitted return exception

Collectible enamel pins: Merchandise in our Pins collection is currently designated as final sale, provided this restriction is clearly disclosed before purchase.

Final-sale restrictions do not eliminate applicable remedies for merchandise that arrives damaged, defective, or materially different from its description.

Preorders & Made-to-Order Merchandise

Rave Wars occasionally offers preorder merchandise, including limited-edition apparel, jerseys, and specialty products.

Preorders may be charged in full at checkout and follow a separate fulfillment schedule.

Unless otherwise stated on the product page, preorder merchandise is estimated to ship 3–6 weeks after the preorder window closes, not 3–6 weeks after the order is placed.

Preorder Cancellations

Customers may request cancellation of an unshipped preorder by contacting support@ravewarsgear.com.

Cancellation requests will be reviewed based on the order's production status, any clearly disclosed product-specific conditions, and applicable law.

If we cannot fulfill a preorder or cannot ship it within the applicable communicated timeframe, we will notify the customer and provide the cancellation, refund, or other options required by law.

Returns After Preorder Delivery

Once preorder merchandise has been delivered, eligible standard merchandise may be returned within 14 days of delivery, subject to the ordinary return conditions in this policy.

Preorder status alone does not make an item final sale.

Custom-made, personalized, or explicitly designated final-sale merchandise may be subject to separately disclosed restrictions where legally permitted.

Limited-Edition Availability

Because preorder merchandise may be produced in limited quantities, exchanges or replacements may not always be available.

When a replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.

Refunds

Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Refunds will be processed within the timeframes required by applicable law.

Original shipping charges are generally nonrefundable for ordinary change-of-mind returns, except where required by law or otherwise agreed.

Exchanges and Apparel Sizing

We recommend reviewing product descriptions and sizing charts before purchasing apparel.

If you need a different size, contact us to discuss available options.

Exchanges depend on current inventory and cannot be guaranteed, particularly for limited-edition merchandise.

If an exchange is unavailable, an eligible item may still qualify for a return under this policy.

Handmade and Collectible Merchandise

Many Rave Wars products are handmade, artist-created, individually numbered, or produced in limited quantities.

Minor variations in color, finish, texture, packaging, or appearance may occur.

These variations do not automatically constitute defects, provided the merchandise materially matches its description and reasonable quality expectations.

This provision does not excuse defective merchandise or materially inaccurate product descriptions.

Lost, Delayed, or Stolen Packages

If a package is lost in transit or marked as delivered but cannot be located, contact support@ravewarsgear.com.

We will review the circumstances and assist with carrier investigations or claims when appropriate.

Customers should provide their order number and relevant tracking information when available.

Nothing in this section limits rights or remedies available under applicable law.

Order Cancellations

For standard in-stock merchandise, cancellation requests should be submitted before shipment.

Once an order has shipped, it generally cannot be canceled in transit, but eligible merchandise may be returned under this policy.

Preorder cancellation requests are handled under the Preorders & Made-to-Order Merchandise section above.

If Rave Wars cancels an order after collecting payment, we will issue an appropriate refund.

Your Consumer Rights

Nothing in this policy excludes, restricts, or overrides rights and remedies that cannot legally be waived under applicable consumer protection laws.

Where applicable law provides additional protections, those protections take precedence over conflicting provisions of this policy.

Contact Information

For returns, refunds, cancellations, damaged merchandise, or order questions, contact:

Rave Wars LLC

P.O. Box 695
Mountain Home, North Carolina 28758
United States

Email: support@ravewarsgear.com

Website: https://ravewarsgear.com

Please do not mail returns to our P.O. Box without receiving return instructions. An authorized return address will be provided when your return request is approved.