Privacy policy

PRIVACY POLICY

Last updated: October 21, 2026

Rave Wars LLC ("Rave Wars," "we," "us," or "our") operates the website ravewarsgear.com and its associated online store, content, features, products, and services (collectively, the "Services").

Our online store is powered by Shopify, which provides the technology used to operate our ecommerce services.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a purchase, subscribe to marketing communications, submit an inquiry, or otherwise interact with Rave Wars.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls.

1. Personal Information We Collect

Personal information is information that identifies or can reasonably be associated with an individual.

Depending on how you interact with our Services, we may collect the following information:

  • Contact information: Name, email address, telephone number, billing address, and shipping address.

  • Order and transaction information: Products purchased, order history, shipping details, returns, exchanges, payment confirmations, and transaction information.

  • Payment information: Payment method and transaction details. Payment card information is processed through Shopify and applicable payment providers.

  • Account information: Account credentials, preferences, saved addresses, and other account-related details.

  • Communications: Messages submitted through contact forms, customer service requests, emails, and other communications.

  • Device and usage information: IP address, browser type, device identifiers, pages visited, website interactions, and similar technical information.

  • Marketing preferences: Newsletter subscriptions, communication preferences, and consent information where applicable.

  • Inquiry information: Details voluntarily submitted through wholesale, custom merchandise, partnership, or collectible pin collection inquiries.

We collect only the information reasonably necessary for the purposes described in this policy.

2. How We Collect Personal Information

We may collect information through several sources.

Directly from you: When you place an order, create an account, subscribe to marketing, submit an inquiry, or contact us.

Automatically: Through cookies, analytics, and similar technologies when you visit or interact with our website.

From service providers: Including Shopify, payment processors, shipping providers, website applications, and other providers supporting our operations.

From business partners and third parties: Where permitted by applicable law and relevant to providing our Services.

3. How We Use Personal Information

We may use personal information to:

  • Process purchases, payments, preorders, returns, refunds, and exchanges.

  • Fulfill and ship orders, provide tracking information, and communicate fulfillment updates.

  • Provide customer support and respond to questions.

  • Review wholesale, custom merchandise, partnership, and collectible collection inquiries.

  • Operate, maintain, secure, and improve our website.

  • Detect and prevent fraud, unauthorized transactions, and other harmful activities.

  • Personalize shopping experiences and recommend relevant products.

  • Send marketing communications when permitted by applicable law and your preferences.

  • Analyze website traffic, customer engagement, and store performance.

  • Comply with legal obligations and enforce our policies.

4. Preorders and Limited-Edition Merchandise

Rave Wars may offer preorders, limited-edition products, and made-to-order merchandise.

When you place a preorder, we collect and process the information necessary to manage your purchase, payment, production updates, fulfillment, and customer support.

Because preorder fulfillment may occur after the original purchase date, we may retain relevant order and contact information throughout the fulfillment process and afterward as reasonably necessary for business, accounting, legal, and customer service purposes.

Preorder fulfillment timelines and purchasing conditions are described in our Shipping Policy and applicable product listings.

5. Partnerships and Collection Inquiries

Our website may provide inquiry forms for wholesale pins, custom merchandise, business partnerships, and purchasing collectible pin collections.

When submitting an inquiry, you may voluntarily provide information such as your name, contact information, business details, project requirements, product descriptions, asking prices, and photographs.

We use this information to evaluate your inquiry, communicate with you, and determine whether a potential business transaction or partnership is appropriate.

Submitting an inquiry does not create a contractual obligation or guarantee an offer.

Please avoid including sensitive financial information, government identification numbers, or other unnecessary personal information in inquiry submissions.

6. Marketing and Email Communications

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may send information about:

  • New merchandise and limited-edition releases

  • Supply Drops and preorder campaigns

  • Events, festival appearances, and announcements

  • Promotions and other Rave Wars updates

You may unsubscribe from marketing emails using the unsubscribe link provided in those messages.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, including order confirmations, shipping notifications, and customer support responses.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality

  • Remember website preferences

  • Support account and checkout features

  • Measure website performance and traffic

  • Understand how visitors interact with our Services

  • Support advertising and marketing where applicable

Some cookies are necessary for the website to function, while others may be used for analytics or advertising.

Depending on your location, you may have options to manage or decline certain cookies or data processing activities.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Instagram and Social Media Integrations

Rave Wars maintains an official Instagram account at @ravewarsgear.

Our website may display Instagram content through third-party integrations, including the Mintt Instafeed application.

These integrations may retrieve publicly available content from our official Instagram account and display it on our website.

When you interact with embedded social media content or follow links to third-party platforms, those platforms or integration providers may process certain technical or usage information according to their own privacy policies.

Rave Wars does not control the privacy practices of Instagram, Meta, or independent third-party application providers.

We encourage visitors to review the applicable privacy policies of those services.

9. How We Share Personal Information

We may disclose personal information to trusted service providers and third parties when reasonably necessary to operate our business.

These may include:

  • Shopify: Ecommerce hosting, checkout, order management, analytics, and related store services.

  • Payment processors: Processing payments and preventing fraudulent transactions.

  • Shipping providers: Delivering merchandise and providing tracking information.

  • Technology providers: Website applications, hosting, communications, analytics, and other operational services.

  • Marketing partners: Supporting advertising and promotional activities where permitted.

  • Professional advisers: Accounting, legal, or other professional services.

  • Government or legal authorities: When disclosure is required by law or valid legal process.

We may also disclose information when you authorize us to do so or when reasonably necessary to protect our legal rights and business operations.

We do not sell customer contact lists as a standalone commercial product. However, certain advertising-related disclosures may qualify as a "sale" or "sharing" of personal information under applicable privacy laws.

10. Relationship with Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information in connection with your use of our Services, including information necessary to provide checkout, payments, fraud prevention, and other ecommerce functionality.

Shopify may process certain information across participating merchants and services to provide enhanced shopping features.

For more information about Shopify's privacy practices, visit:

Shopify Consumer Privacy Policy

You may also review Shopify's privacy controls at:

Shopify Privacy Portal

11. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure.

Our ecommerce services use Shopify and other providers that maintain security measures appropriate to their respective services.

However, no online system or electronic transmission method can be guaranteed completely secure.

We encourage customers to protect their account credentials and avoid transmitting sensitive information through unsecured communication channels.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and fulfill orders

  • Provide customer support

  • Maintain business and accounting records

  • Manage inquiries and ongoing business relationships

  • Resolve disputes

  • Comply with applicable legal obligations

  • Enforce our policies and agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise handle it in accordance with applicable law.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

  • Requesting access to personal information we maintain about you.

  • Requesting correction of inaccurate information.

  • Requesting deletion of eligible personal information.

  • Requesting a portable copy of certain information.

  • Opting out of certain targeted advertising or qualifying sales or sharing of personal information.

  • Withdrawing consent where processing is based on consent.

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact support@ravewarsgear.com.

You may also use available privacy controls provided through Shopify:

Shopify Privacy Portal

Where required by applicable law, we honor recognized opt-out preference signals, including Global Privacy Control.

For more information, visit Global Privacy Control.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

14. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact support@ravewarsgear.com so we can review the matter.

15. Third-Party Websites

Our website may link to third-party websites, social media platforms, or external services.

These websites operate independently and may have their own privacy policies, terms, and security practices.

Rave Wars is not responsible for the privacy practices or content of websites that we do not own or control.

16. International Data Transfers

Personal information may be processed or stored in countries other than the country where you reside.

When applicable law requires safeguards for international transfers, we or our service providers will rely on appropriate legal transfer mechanisms, such as recognized contractual protections or adequacy decisions.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

Any revised policy will be posted on our website with an updated revision date.

Where legally required, we will provide additional notice regarding material changes.

18. Contact Information

For questions about this Privacy Policy, personal information, privacy rights, or customer support, please contact:

Rave Wars LLC

P.O. Box 695, Mountain Home, North Carolina 28758
United States

Email: support@ravewarsgear.com

Website: https://ravewarsgear.com